Privacy Policy

1. Our Commitment to Your Privacy
At Inner Resource Psychology, we commit to protecting your privacy. This Privacy Policy outlines how we collect, use, manage, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the ethical codes governed by the Psychology Board of Australia (AHPRA).

2. What Information We Collect
When you visit or interact with our website, we may collect:
 Personal Details: Name, email address, phone number, and any clinical notes or information you voluntarily submit via contact or online booking forms.
 Technical Data: IP address, browser type, device information, and website usage behavior collected via cookies and tools like Google Analytics.

3. How We Use Your Information
We use the data collected through our website to:
 Respond to your enquiries, schedule initial appointments, and manage administrative operations.
 Optimise, protect, and improve our website functionality and user experience.
 Send practice updates or newsletters, provided you have given explicit consent to opt-in. (You can unsubscribe at any time).

4. Storage and Data Security
Technical and administrative security measures are taken to protect digital personal data from unauthorised access, misuse, modification, or disclosure. Website data is stored on secure, encrypted servers. Please note that formal psychological clinical intake files and treatment records are managed separately through a secure,
AHPRA-compliant Electronic Medical Record (EMR) system, rather than on public website infrastructure.

5. Third-Party Disclosures
Personal information is not sold, traded, or leased to third parties. Data will only be disclosed if required or authorised by law (e.g., a formal legal subpoena, or a
mandatory report if there is a severe and immediate risk of harm to yourself or others).

6. Cookies and Tracking
This website uses cookies to track user interactions and compile analytical traffic data. Browser settings can be configured to refuse cookies, though doing so might
impact the ability to use certain features on the site.

7. Contact and Complaints
For questions regarding this Privacy Policy or to lodge a complaint regarding data handling, please contact us on victoria@innerresourcepsychology.com